Frequently Asked Questions

Simply add your desired products to the cart and proceed to checkout. Your order will be sent to our sales team via WhatsApp for processing.

Once you place your order, our sales team will send you the payment details through WhatsApp.

We accept various payment methods. Please refer to the payment details our sales team sent to you via WhatsApp.

After making the payment, please send us a screenshot of the transaction via WhatsApp to confirm your payment.

Orders are dispatched the next working day (Mon-Fri) after payment confirmation. International orders are dispatched on the same basis and then take 7-12 working days to arrive.

UK Shipping – We use Royal Mail's 24-hour tracked service, ensuring your order arrives quickly and securely.

International Shipping – Sent with our international shipping provider. Delivery takes 7-12 working days. Tracking will be available via WhatsApp 1 week after your order, and any import duties owed are payable by you. See our international shipping page.

We don't automatically send out tracking codes. Once your order is dispatched, it should arrive within 1 working day. If your order is taking longer than usual, please contact customer service who can provide a tracking code.

International orders – Tracking will be available via WhatsApp 1 week after your order. Any import duties or customs charges are payable by you. Allow 7-12 working days for delivery.

Please contact us via WhatsApp as soon as possible. We can accommodate changes or cancellations before payment confirmation.

If your order does not arrive within the expected timeframe (2-3 working days), please contact us via WhatsApp and we will assist you in tracking it down.

Yes, we do! Please get in touch with us via WhatsApp with details of the country and we will let you know if we can facilitate.

If you receive a damaged or incorrect item, please contact us immediately via WhatsApp with your order details and photos of the item.