Privacy Policy
How we collect, use, and protect your personal information.
Last updated: December 2024
Quick Summary
- We only collect information necessary to process and deliver your orders
- We communicate via WhatsApp for order processing and support
- We never sell your personal data to third parties
- You can request access to or deletion of your data at any time
Who We Are
This privacy policy applies to ThePedShop, a UK-based online retailer operating through the websites www.thepedshop.com and www.thepedshop.is.
We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect the following information when you place an order or contact us:
| Data Type | Purpose |
|---|---|
| Name | To address your order and communications |
| Delivery Address | To ship your order via Royal Mail or international courier |
| Phone Number | To communicate via WhatsApp regarding your order |
| Email Address | For order confirmations and support communications |
| Order History | To process orders and provide customer support |
| Payment Confirmation | Screenshots shared via WhatsApp to verify payment |
We do not collect or store full payment card details. Payments are made directly via bank transfer.
How We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling your orders
- Communicating with you via WhatsApp about order status, payment details, and delivery
- Providing customer support and resolving any issues
- Sending order confirmations and shipping notifications
- Complying with legal and regulatory requirements
We process your data based on contractual necessity (to fulfil your order) and legitimate interests (to provide customer support and improve our services).
WhatsApp Communications
We use WhatsApp as our primary communication channel for order processing. When you place an order, your order details are sent to our sales team via WhatsApp, and we will contact you on the phone number provided.
WhatsApp communications may include:
- Order confirmation and payment details
- Payment verification requests
- Dispatch and delivery updates
- Customer support responses
WhatsApp is operated by Meta Platforms, Inc. and is subject to their own privacy policy. By providing your phone number and placing an order, you consent to receiving communications via WhatsApp.
Data Sharing
We only share your personal information with the following parties:
- Royal Mail / Courier Services – Your name and delivery address to fulfil shipping
- WhatsApp (Meta) – For order communications as described above
- Website Hosting Providers – Technical infrastructure to operate our website
We never sell your personal data to third parties for marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:
- Order records – Retained for 6 years for accounting and legal compliance
- WhatsApp conversations – Retained for customer support purposes
- Website account data – Retained until you request deletion
You may request deletion of your data at any time, subject to our legal obligations to retain certain records.
Cookies & Website Data
Our website uses cookies to provide essential functionality and improve your experience:
- Essential cookies – Required for the website to function (shopping cart, login sessions)
- Analytics cookies – Help us understand how visitors use our site (Google Analytics)
You can control cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate personal data
Right to Erasure
Request deletion of your data
Right to Restrict
Limit how we use your data
Right to Portability
Receive your data in a usable format
Right to Object
Object to certain data processing
To exercise any of these rights, please contact us using the details below.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. This includes:
- SSL encryption on our website
- Secure hosting infrastructure
- Limited access to personal data on a need-to-know basis
- Regular security reviews
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Questions About Your Data?
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us.