Customer Support

Get In Touch

Our team is here to help with any questions about orders, products, or shipping.

Fastest Response

Live Help Chat

For all enquiries, orders, and support, open our live Help chat below for the quickest response.

Open Help Chat

Email Support

For non-urgent enquiries or if you prefer email communication, reach out to us below.

[email protected]
Send Us an Email
Slower response vs WhatsApp
Verified Vendor

Official Quanta Pharma Stockist

As a verified vendor for Quanta Pharma, for all product enquiries or issues regarding Quanta Pharmaceuticals products purchased from us, please contact us directly rather than Quanta Pharma.

Common Questions

Frequently Asked Questions

Quick answers to help you with your order

How do I place an order?

Simply add your desired products to the cart and proceed to checkout. Your order will be sent to our sales team via WhatsApp for processing.

How do I receive payment details?

Once you place your order, our sales team will send you the payment details through WhatsApp.

What payment methods do you accept?

We accept various payment methods. Please refer to the payment details our sales team sent to you via WhatsApp.

How do I confirm my payment?

After making the payment, please send us a screenshot of the transaction via WhatsApp to confirm your payment.

When will my order be dispatched?

Orders are dispatched the next working day (Mon-Fri) after payment confirmation.

How will my order be shipped?

UK Shipping – We use Royal Mail's 24-hour tracked service, ensuring your order arrives quickly and securely.

International Shipping – Method and delivery time will vary depending on destination.

Can I track my order?

We don't automatically send out tracking codes. Once your order is dispatched, it should arrive within 1 working day. If your order is taking longer than usual, please contact customer service who can provide a tracking code.

What if I need to change or cancel my order?

Please contact us via WhatsApp as soon as possible. We can accommodate changes or cancellations before payment confirmation.

What should I do if my order does not arrive?

If your order does not arrive within the expected timeframe (2-3 working days), please contact us via WhatsApp and we will assist you in tracking it down.

Do you ship internationally?

Yes, we do! Please get in touch with us via WhatsApp with details of the country and we will let you know if we can facilitate.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately via WhatsApp with your order details and photos of the item.

Free UK Shipping

On orders over £200

Fast Dispatch

Next working day

International Shipping

Worldwide delivery

Secure Checkout

Bank Transfer / Crypto